Real projects. Documented results. Client voice included.
Browse by practice area — Instructional Design, L&D Strategy, Compliance, or Technical Writing.
Every card names the problem, what was built, and what changed.
Browse by area
Instructional Design · L&D Strategy · Compliance · Technical Writing
• Fraud capability uplift
• 300+ hours saved per processor
• 11% faster build time
Enterprise fraud prevention learning program
Loan simulation redesign for accuracy & compliance
AI readiness curriculum for mid-market firm
Problem: Outdated loan-processing simulations misaligned with live systems, increasing errors, inefficiencies, and compliance risk.
Problem: Slow development cycles limited training scalability and delayed delivery timelines for offshore (India), onboarding training programs for 10K business implementation engineers
Problem: At Golden 1 Credit Union, training was primarily passive and compliance‑driven, limiting its effectiveness in strengthening fraud prevention capability and member financial wellness.
Result: Redesigned simulations end-to-end with SME validation and scenario-based learning, achieving 100% system alignment, eliminating 300+ hours of annual waste, reducing errors, and improving regulatory readiness.
Result: Reduced build time 11%; improved consistency and accelerated deployment through workflow redesign and measurable checkpoints.
Result: Replaced passive compliance training with blended, scenario-based learning—shifting to decision-making and peer application and strengthening fraud prevention aligned to enterprise risk and member trust.
""Love it and approve! Great work yet again! I have had lots of positive feedback on these modules!"
— VP Member Experience, Golden 1 Credit Union
"Laurie has an excellent, systems-oriented mindset… helped SMEs clarify requirements and met all deliverables timely.”
— VP, Process Design Consultant, Bank of America
“Laurie consistently seeks ways to optimize processes… significantly reduced time spent on repetitive tasks.” — Curriculum Design Consultant, Verizon
• 20% fewer FTEs
• Global Instructional Design
• L&D Strategy
Public safety training under regulation deadline
Global compliance learning rollout
U.S and EU regulatory education delivery under deadlines
Problem: Global compliance and leadership development content required translation into accessible, engaging learning across 9 languages and diverse audiences.
Problem: Time-sensitive regulatory training required coordinated delivery under strict deadlines to meet compliance expectations.
Problem: Critical safety training required rapid delivery amid changing regulatory demands and compressed timelines.
Result: Delivered training 11% early with 20% fewer FTEs while maintaining compliance and supporting organization-wide adoption.
Result: Delivered global multimedia compliance programs across continents; improved engagement, clarity, and global rollout consistency through strong instructional design and execution.
Result: 360-degree coordinated classroom and virtual training rollout, ensuring timely delivery, stakeholder alignment, and compliance with regulator-mandated requirements.
"Laurie added significant value… her work is on par with vanguard principles.”
— Senior Advisor, Southern California Edison
“Laurie is an expert instructional designer… thoughtful, detail-oriented, and innovative… critical to successful course development and roll-out.”
— Director, NBCUniversal
“It’s been a pleasure… you made it a success.”
— Managing Director, Deutsche Bank
What are Pedagogy & Andragogy?
A visual comparison of pedagogy and andragogy — highlighting the shift from teacher-centered instruction to learner-driven experience design.
Learner Role: Dependent to Self-Directed
Adults move from dependence to ownership. They define goals, apply experience, and direct their own progress—aligning with control and relevance in your Seven Essentials.
Experience as a Learning Asset
Adult learning centers on lived experience. Prior knowledge becomes input for reflection, application, and deeper understanding—not something to override.
From Instruction to Facilitation
Shift from content delivery to guided learning. The educator becomes a facilitator, creating space for learner-driven discovery and meaning-making rather than one-way instruction.
— What you’re seeing here
Bring this approach to your organization.
A free 20-minute conversation is enough to identify whether your learning system has the structure to produce repeatable results — and what to address first.