Named voices. Verified results. No anonymous praise.
Every quote here is attributed and paired with a related project outcome — because one without the other is just a nice thing someone said.
Instructional Design · Consulting & Strategy · Technical Writing · AI-Enabled Learning
"Laurie redesigned our entire onboarding system from scratch. She asked the right questions, challenged our assumptions, and delivered something our managers actually use."
Manager Onboarding Ecosystem
Replaced a 2-day classroom orientation with a curated self-paced resource library and structured peer discussion series.
Marcus T. — Director of People Operations, SaaS company (100–500 employees). Engaged Laurie as an external instructional design consultant.
Time-to-productivity cut by 30%. Manager satisfaction with onboarding rose from 54% to 89% in post-program survey. Zero classroom sessions required.
"We were drowning in ad-hoc training requests. Laurie mapped our learning gaps, built a repeatable process, and handed us a framework we still run today."
L&D Strategy Overhaul
Audited 18 months of training activity, identified three redundant programs, and designed a seven-point intake process tied directly to business goals.
Eliminated 40% of low-impact training spend. New intake process adopted org-wide within 90 days. Team now evaluates all requests against Seven Essentials criteria.
Priya N. — VP of Talent Development, regional nonprofit. Engaged Laurie for a six-month L&D strategy engagement.
"Our documentation had been written by engineers, for engineers. Laurie translated it into something our customers could actually follow — and our support tickets dropped noticeably."
Customer Documentation Rewrite
Restructured 60+ help articles using task-based information architecture and plain-language standards, with embedded self-check prompts throughout.
Damien R. — Head of Customer Success, B2B software firm. Engaged Laurie as a contract technical writer and documentation strategist.
Support ticket volume down 22% within two months of relaunch. Customer-rated documentation helpfulness rose from 3.1 to 4.6 out of 5.
"Laurie helped us think through AI adoption in a way that put our people first. The result wasn't a course — it was a system our team could actually operate independently."
AI Readiness Ecosystem
Designed a phased independent-study pathway with SME-led discussion cohorts and hands-on tool practice, structured around the Seven Essentials.
Anita V. — Chief Operating Officer, mid-market professional services firm. Engaged Laurie to design an AI readiness learning ecosystem.
78% of staff self-reported confident daily AI use within 60 days. Zero mandatory sessions. Program now runs without external facilitation.
Proof lives in the work, not just the words.
Each project in the portfolio shows the full picture: the problem, what was built, and what changed as a result.