/ What Clients Say
Named voices. Verified results. No anonymous praise.
Every quote here is attributed and paired with a related project outcome — because one without the other is just a nice thing someone said.
— Dedication to Efficiency
▸ Related Outcome
"Laurie consistently demonstrates a strong work ethic and a dedication to improving team efficiency… her training on lookup formulas in Excel significantly improved our workflow efficiency… her introduction of macros in Word and Excel significantly reduced time spent on repetitive tasks."
Design Process Optimization
Introduced workflow improvements, tool integration, and measurable checkpoints that streamlined design-document updates and reduced repetitive work.
Yvette Wilkins — Consultant Curriculum Developer, Verizon (89K employees). Engaged Laurie as an external remote designer.
Reduced build time 11%; contributed 51% of activity builds and 76% of rebranded images on a four-person team.
— Systems-Oriented Mindset
▸ Related Outcome
“Laurie has an excellent, systems-oriented mindset… helped process owners and subject matter experts identify and clarify requirements for 15 simulations… and met all deliverables timely.”
Loan Simulation Redesign
Rebuilt outdated loan-processing simulations with SME validation and structured storyboards to restore live-system accuracy and reduce compliance risk.
Supported accurate, on‑time simulation development through clear documentation and shared understanding, even as project team dynamics changed.
Ani Keshishyan, VP, Process Design Consultant, Bank of America (213K Employees) Engaged Laurie for a six-month L&D Compliance engagement.
— Change Enablement
▸ Related Outcome
"Laurie added significant value under intense time pressure, delivering high‑quality work despite last‑minute regulatory changes. Her organizational skills, communication, and application of adult learning theory set a high bar."
Developed compliance-driven public safety training, aligned cross-functional stakeholders, and supported leadership delivery under shifting regulatory demands.
James Rossillo, Senior Advisor, Compliance Portfolio Manager, Southern California Edison. Engaged Laurie as a contract technical writer and documentation strategist.
Delivered training 11% ahead of schedule with 20% fewer FTEs while maintaining regulatory compliance.
— Global Program Coordination
▸ Related Outcome
“Laurie excel[ed] at the core elements of her job… supporting key training initiatives, learning management system administration, and stakeholder management… Laurie is diligent… a great team player, and is adaptable to the changes inherent in a fast-paced regulatory environment.”
US & EU Training Rollout Coordination
Coordinated U.S. Market Conduct & Integrity classroom rollout, train-the-trainer support, and virtual workshop delivery under regulator-imposed deadlines.
Stefanie Bismark-Pereira — Global Product Lead & Americas Regional Lead for Compliance Education, Deutsche Bank
Met required delivery deadlines and helped avoid potentially six-figure fines through regulator-aligned execution.
Creative & Compliant Learning Under Deadline
Proof lives in the work, not just the words.
Each project in the portfolio shows the full picture: the problem, what was built, and what changed as a result.